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SHIPPING POLICY

 

Welcome to Lunarax.co, owned and operated by Soumyawasthi ("Lunarax", "we", "us", or "our").

This Shipping Policy explains how we process, ship, and deliver orders placed through Lunarax.co (the "Website").

By placing an order with Lunarax, you acknowledge and agree to the terms described in this Shipping Policy.

1. ORDER PROCESSING

We aim to process and dispatch orders as promptly as reasonably possible.

Orders are generally processed after successful payment confirmation. Processing time may vary depending on product availability, order volume, weekends, public holidays, or other circumstances beyond our reasonable control.

If there is a delay in processing your order, we may contact you using the contact information provided during checkout.

2. SHIPPING & DELIVERY

Lunarax may use Shiprocket and its associated delivery partners to process, ship, track, and deliver orders.

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.

Delivery timelines may vary depending on:

  • Delivery location
  • Courier availability
  • Product availability
  • Weather conditions
  • Public holidays
  • Regional restrictions
  • Unexpected logistical delays
  • Other circumstances beyond our control

Any delivery estimate provided by Lunarax is an estimate and should not be considered a guaranteed delivery date.

3. SHIPPING CHARGES

Applicable shipping charges, if any, will be displayed during checkout or communicated to you before the order is confirmed.

Shipping charges may vary depending on factors such as:

  • Delivery location
  • Order size or weight
  • Shipping method
  • Applicable courier charges
  • International delivery requirements

Where free shipping is offered on eligible orders, the applicable conditions will be displayed on the Website or at checkout.

4. DOMESTIC ORDERS — INDIA

Lunarax accepts orders for delivery within India.

Delivery times may vary depending on the destination and courier service availability.

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name
  • Mobile number
  • Complete delivery address
  • City
  • State
  • Postal/PIN code

Lunarax will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

5. INTERNATIONAL ORDERS

Lunarax accepts international orders.

International shipments may be subject to additional delivery requirements, customs procedures, duties, taxes, import charges, or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, customs duties, import taxes, and other charges imposed by the destination country may be the responsibility of the customer.

International delivery timelines may vary significantly depending on customs clearance, destination-country regulations, courier operations, and other factors outside our control.

By placing an international order, you acknowledge that such delays and additional charges may occur.

6. TRACKING YOUR ORDER

Where tracking is available, Lunarax may provide tracking information after your order has been dispatched.

Tracking information is provided by the relevant shipping or logistics provider and may take some time to become active after dispatch.

You may use the tracking information provided to monitor the progress of your shipment.

7. DELIVERY ATTEMPTS

Our delivery partners may make one or more delivery attempts depending on their applicable procedures.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, the recipient refuses the package, or for another reason attributable to the customer, additional delivery attempts or return-to-origin procedures may apply.

Any additional shipping or re-delivery charges, where applicable, may be the responsibility of the customer.

8. DAMAGED PACKAGES

If your package appears visibly damaged or tampered with when delivered, please document the condition of the package before opening it and contact Lunarax as soon as reasonably possible.

Where appropriate, we may request photographs, videos, order details, or other information to assess the issue.

Reporting a damaged package promptly helps us coordinate with the relevant shipping or delivery partner.

9. LOST OR DELAYED SHIPMENTS

Although Lunarax works with shipping and logistics providers to facilitate delivery, shipping delays may occasionally occur.

If your shipment appears to be delayed, lost, or otherwise affected during transit, please contact us with your order details.

We may coordinate with the relevant courier or logistics provider to investigate the shipment.

Delivery timelines and resolutions may depend on the procedures and policies of the applicable shipping provider.

10. ADDRESS CHANGES

Customers should carefully verify their delivery address before completing an order.

If you need to request an address change after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an address change results in additional shipping or delivery charges, such charges may be payable by the customer.

11. NON-DELIVERY & RETURN TO ORIGIN

An order may be returned to the sender if delivery cannot be completed due to circumstances such as:

  • Incorrect or incomplete address
  • Recipient unavailable
  • Recipient refusing delivery
  • Failure to respond to delivery attempts
  • Other circumstances specified by the applicable courier

If an order is returned to Lunarax, please contact us to discuss the available options.

Additional shipping or re-delivery charges may apply where the failed delivery or return resulted from information or circumstances attributable to the customer.

12. SHIPPING RESTRICTIONS

Certain products, destinations, or circumstances may be subject to shipping restrictions imposed by courier companies, laws, regulations, customs authorities, or other applicable requirements.

Lunarax reserves the right to cancel or decline an order where shipment to a particular destination is not reasonably possible or permitted.

If an order cannot be shipped after payment has been received, Lunarax will contact the customer regarding the available resolution.

13. THIRD-PARTY SHIPPING PROVIDERS

Lunarax may use third-party shipping and logistics providers, including Shiprocket and associated delivery partners, to facilitate order delivery.

Once an order is handed over to a shipping provider, certain aspects of the delivery process are controlled by that provider.

Shipping providers may have their own terms, procedures, and policies regarding delivery, tracking, delays, and claims.

14. CONTACT US

If you have questions regarding shipping or delivery, please contact us:

Lunarax.co
Owned by: Soumyawasthi
Location: Lucknow, Uttar Pradesh, India
Phone: +91 7275006366
Email: contact@lunarax.co
Website: Lunarax.co

When contacting us about an order, please provide your order number and relevant delivery details so that we can assist you more efficiently.

15. CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, business practices, services, or applicable laws.

When changes are made, we will update the "Last Updated" date at the top of this policy.

We encourage you to periodically review this page for the latest information regarding our shipping practices.

By placing an order through Lunarax.co, you acknowledge that you have read and understood this Shipping Policy.

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