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TERMS & CONDITIONS
Welcome to Lunarax.co, owned and operated by Soumyawasthi ("Lunarax", "we", "us", or "our").
These Terms & Conditions ("Terms") govern your access to and use of Lunarax.co (the "Website") and your purchase of products through the Website.
By accessing, browsing, or purchasing from our Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
1. USE OF THE WEBSITE
You agree to use the Website only for lawful purposes and in accordance with these Terms.
You must not:
- Use the Website for any unlawful or fraudulent purpose
- Attempt to gain unauthorized access to the Website or its systems
- Interfere with the security or proper functioning of the Website
- Copy, reproduce, modify, distribute, or exploit Website content without permission
- Use the Website in a manner that may damage, disable, or impair its operation
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the Website are accurate and up to date.
However, product images may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations, or other factors.
We reserve the right to correct errors, update product information, change product availability, or modify product specifications without prior notice.
3. PRODUCT AVAILABILITY
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or refuse an order where a product is unavailable or cannot reasonably be supplied.
If a product becomes unavailable after an order has been placed, we may contact you regarding the available options.
4. PRICING
Product prices displayed on the Website are subject to change without prior notice.
We make reasonable efforts to ensure that prices displayed on the Website are accurate. However, errors may occasionally occur.
If we discover a pricing error affecting an order that you have placed, we may contact you before processing or fulfilling the order.
Applicable shipping charges, taxes, duties, or other charges may apply depending on the order and delivery location.
5. ORDERS
Placing an order through the Website constitutes an offer to purchase the selected products.
An order is subject to acceptance and availability.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving product availability, pricing errors, suspected fraud, incorrect information, or other legitimate business reasons.
If an order is cancelled after payment has been received, the applicable refund process will be initiated where appropriate.
6. PAYMENT
Payments on Lunarax may be processed through Razorpay.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Payment processing may be subject to the terms, conditions, and privacy practices of the applicable payment service provider.
Lunarax does not intentionally collect or store your complete debit card, credit card, banking password, or other full payment credentials on its own servers.
7. SHIPPING AND DELIVERY
Orders may be shipped through Shiprocket and its associated delivery partners.
Delivery timelines are estimates and may vary depending on the delivery location, courier availability, customs procedures, weather conditions, public holidays, regional restrictions, and other circumstances beyond our reasonable control.
For complete information regarding shipping and delivery, please refer to our Shipping Policy.
8. INTERNATIONAL ORDERS
Lunarax accepts international orders.
International orders may be subject to customs duties, import taxes, clearance charges, and other fees imposed by the destination country.
Unless specifically stated otherwise at checkout, such charges may be the responsibility of the customer.
Customers placing international orders are responsible for ensuring that the products ordered may legally be imported into their destination country.
9. RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds, exchanges, and order cancellations are subject to the applicable policies displayed on the Website.
Before placing an order, customers should review the applicable return, refund, and cancellation terms carefully.
Where a return or refund is approved, the applicable procedure and eligibility requirements will apply.
10. DAMAGED OR DEFECTIVE PRODUCTS
If you receive a product that appears damaged or defective, please contact Lunarax as soon as reasonably possible after delivery.
We may request photographs, videos, order details, packaging information, or other evidence to assess the issue.
Any resolution will be subject to the applicable return, refund, replacement, and shipping policies.
11. USER INFORMATION
You are responsible for providing accurate, complete, and current information when placing an order or using the Website.
This may include your name, email address, telephone number, billing information, and shipping or delivery address.
Lunarax will process personal information in accordance with its Privacy Policy.
12. INTELLECTUAL PROPERTY
Unless otherwise stated, all content available on the Website, including text, product descriptions, photographs, graphics, logos, designs, icons, page layouts, and other materials, is owned by or licensed to Lunarax and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publicly display, sell, or otherwise exploit Website content without prior written permission from Lunarax.
13. THIRD-PARTY SERVICES
The Website may rely on or integrate third-party services, including payment processors, e-commerce infrastructure providers, shipping providers, communication platforms, analytics services, and other service providers.
These third-party services may operate under their own terms and policies. Lunarax is not responsible for the independent practices, availability, or policies of third-party services.
14. THIRD-PARTY LINKS
The Website, communications, social media pages, or advertisements may contain links to third-party websites or services.
These links are provided for convenience and do not necessarily constitute an endorsement of the linked websites or services.
Lunarax is not responsible for the content, security, availability, or policies of third-party websites.
15. DISCLAIMER
We make reasonable efforts to maintain the Website and provide accurate information. However, the Website and its content are provided subject to availability and may contain errors, omissions, interruptions, or temporary unavailability.
To the extent permitted by applicable law, Lunarax does not guarantee that the Website will always be available, uninterrupted, secure, or completely error-free.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Lunarax shall not be responsible for indirect, incidental, special, consequential, or other losses arising from your use of the Website or products purchased through the Website, except where such limitation is not permitted by applicable law.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.
17. FORCE MAJEURE
Lunarax shall not be responsible for delays, interruptions, or failure to perform obligations where such circumstances result from events beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather, government actions, transportation disruptions, strikes, communication failures, technical failures, epidemics, pandemics, or other events beyond our reasonable control.
18. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes in our business practices, services, technology, or applicable laws.
When changes are made, we will update the "Last Updated" date at the top of this page.
Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms, subject to applicable law.
19. GOVERNING LAW
These Terms & Conditions shall be interpreted in accordance with the applicable laws of India.
Nothing in these Terms is intended to limit any mandatory consumer protection rights that may apply to customers under applicable law.
20. CONTACT US
If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:
Lunarax.co
Owned by: Soumyawasthi
Location: Lucknow, Uttar Pradesh, India
Phone: +91 7275006366
Email: contact@lunarax.co
Website: Lunarax.co
By using Lunarax.co or placing an order through the Website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
